Return & Cancellation Policy
You have the option to return or exchange items purchased on Diva Style File. 100% refund on Return requests within 24 hours of the receipt of item would be entertained, post the same there is no option for return request.
We would accept any defective product purchased on Diva Style File. And would replace the product or provide an alternative for the same on immediate basis.
The Following Products Shall Not Be Eligible For Return Or Replacement Under Replacement Guarantee:
- Any product that exhibits physical damage to the box or to the product.
- Any product that has been washed.
- Any product not in its original condition.
- Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery.
- Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number.
- Any part/product/plating not covered under warranty/guarantee.
- Any Jewellery Item/garments/ gift items, used and then returned would not be accepted.
- Return of the product needs to be done by the customer itself.
- No Refund Policy on discounted products.
If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including shipping charges.
You can cancel an order until it has not been packed in our Warehouse, once packed and dispatched it cannot be cancelled.
If you cancel part of your order, shipping charges will not be refunded.